# Bug Reports **URL:** https://community.nianticspatial.com/c/bugs/5.md [Latest](https://community.nianticspatial.com/latest.md) · [Categories](https://community.nianticspatial.com/categories.md) · [Tags](https://community.nianticspatial.com/tags.md) --- ## [About the Bug Reports category](https://community.nianticspatial.com/t/about-the-bug-reports-category/43)
**Author:** [@chadjones](https://community.nianticspatial.com/u/chadjones)\ **Replies:** 0\ **Last updated:** [October 22, 2021, 1:27am UTC](https://community.nianticspatial.com/t/about-the-bug-reports-category/43 "2021-10-22T01:27:55Z")
Report what is wrong and needs fixing on our platform, forum, or website. Expect an average initial support response time of 24 hours. --- ## [Zfold 8: scaniverse android app not working with splat scans](https://community.nianticspatial.com/t/zfold-8-scaniverse-android-app-not-working-with-splat-scans/5801)
**Author:** [@Vr\_Kaavar](https://community.nianticspatial.com/u/Vr_Kaavar)\ **Replies:** 5\ **Last updated:** [September 13, 2026, 7:42pm UTC](https://community.nianticspatial.com/t/zfold-8-scaniverse-android-app-not-working-with-splat-scans/5801 "2026-09-13T19:42:45Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse App Device Model & OS version: samsung zfold8 OS version one UI 9.0 kernel 6.12.58-android16-6-p6370076-abog… --- ## [\[Scaniverse Android 5.2.7\] Galaxy S23 Ultra / Adreno 740 – Red scan stripes and crash during Splat training](https://community.nianticspatial.com/t/scaniverse-android-5-2-7-galaxy-s23-ultra-adreno-740-red-scan-stripes-and-crash-during-splat-training/5799)
**Author:** [@laneve471](https://community.nianticspatial.com/u/laneve471)\ **Replies:** 1\ **Last updated:** [September 12, 2026, 12:18am UTC](https://community.nianticspatial.com/t/scaniverse-android-5-2-7-galaxy-s23-ultra-adreno-740-red-scan-stripes-and-crash-during-splat-training/5799 "2026-09-12T00:18:11Z")
Platform category: Scaniverse App Device Model & OS version: Samsung Galaxy S23 Ultra (SM-S918N), Android 16 NSDK or Scaniverse version: Scaniverse 5.2.7 Bug reproduction steps: Open Scaniverse Classic on a Samsung G… --- ## [Is there support available?](https://community.nianticspatial.com/t/is-there-support-available/5793)
**Author:** [@Charles\_Reynolds](https://community.nianticspatial.com/u/Charles_Reynolds)\ **Replies:** 1\ **Last updated:** [August 23, 2026, 9:01am UTC](https://community.nianticspatial.com/t/is-there-support-available/5793 "2026-08-23T09:01:38Z")
Using the scaniverse app on Android I seem to have got stuck in “new” mode. I tried to swap to classic " but it just doesn’t work. I even tried to signed up a new account using a different email address but it won’t work… --- ## [Adreno GPU models can't Scanning after Update Scaniverse 5.2.6](https://community.nianticspatial.com/t/adreno-gpu-models-cant-scanning-after-update-scaniverse-5-2-6/5786)
**Author:** [@LimuLhw](https://community.nianticspatial.com/u/LimuLhw)\ **Replies:** 5\ **Last updated:** [August 19, 2026, 2:28pm UTC](https://community.nianticspatial.com/t/adreno-gpu-models-cant-scanning-after-update-scaniverse-5-2-6/5786 "2026-08-19T14:28:22Z")
Platform category: Scaniverse App(Android Version) Device Model & OS version: Samsung Galaxy S23 Ultra, S22+, S22, Note 20 Ultra, S20 Ultra, etc.. NSDK or Scaniverse version: Ver. 5.2.6 Bug reproduction steps: Some Sn… --- ## [Unity Android X and Y axis are flipped](https://community.nianticspatial.com/t/unity-android-x-and-y-axis-are-flipped/5782)
**Author:** [@Esteban\_Gallardo](https://community.nianticspatial.com/u/Esteban_Gallardo)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 5:26pm UTC](https://community.nianticspatial.com/t/unity-android-x-and-y-axis-are-flipped/5782 "2026-08-10T17:26:34Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Unity Device Model & OS version: Android NSDK or Scaniverse version: 4.1.0-26051913 Steps to reproduce: -Make builds fo… --- ## [Scaniverse Classic (most recent version as of 8/7/26 losing tracking badly on iPad M5 pro and iPhone 14 pro](https://community.nianticspatial.com/t/scaniverse-classic-most-recent-version-as-of-8-7-26-losing-tracking-badly-on-ipad-m5-pro-and-iphone-14-pro/5780)
**Author:** [@Robert\_Clouse](https://community.nianticspatial.com/u/Robert_Clouse)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 8:49pm UTC](https://community.nianticspatial.com/t/scaniverse-classic-most-recent-version-as-of-8-7-26-losing-tracking-badly-on-ipad-m5-pro-and-iphone-14-pro/5780 "2026-08-07T20:49:22Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse App Device Model & OS version: iPad M5 pro iOS 26.6, iPhone 14 Pro iOS 26.6 NSDK or Scaniverse version: I cant… --- ## [Scaniverse App only shows red stripes on Android Honor Magic V5 and can't disable Lidar](https://community.nianticspatial.com/t/scaniverse-app-only-shows-red-stripes-on-android-honor-magic-v5-and-cant-disable-lidar/5777)
**Author:** [@Goran\_Krajnovic](https://community.nianticspatial.com/u/Goran_Krajnovic)\ **Replies:** 1\ **Last updated:** [August 4, 2026, 4:50pm UTC](https://community.nianticspatial.com/t/scaniverse-app-only-shows-red-stripes-on-android-honor-magic-v5-and-cant-disable-lidar/5777 "2026-08-04T16:50:59Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse App Device Model & OS version: Android 16, Honor Magic V5 (latest global firmware) - Snapdragon 8 Elite chipse… --- ## [Drop in quality of multi video scan Scaniverse Asset from previous experience](https://community.nianticspatial.com/t/drop-in-quality-of-multi-video-scan-scaniverse-asset-from-previous-experience/5776)
**Author:** [@David\_McAll](https://community.nianticspatial.com/u/David_McAll)\ **Replies:** 5\ **Last updated:** [August 4, 2026, 2:56pm UTC](https://community.nianticspatial.com/t/drop-in-quality-of-multi-video-scan-scaniverse-asset-from-previous-experience/5776 "2026-08-04T14:56:50Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse Web / Scaniverse App Device Model & OS version: iPhone 12 Pro NSDK or Scaniverse version: app v5.2.5 You requ… --- ## [Noticable drop in quality from 2 months ago](https://community.nianticspatial.com/t/noticable-drop-in-quality-from-2-months-ago/5771)
**Author:** [@Nathan\_Frazier](https://community.nianticspatial.com/u/Nathan_Frazier)\ **Replies:** 8\ **Last updated:** [August 5, 2026, 8:41pm UTC](https://community.nianticspatial.com/t/noticable-drop-in-quality-from-2-months-ago/5771 "2026-08-05T20:41:54Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse Web / Scaniverse App Device Model & OS version: iPhone 15 Pro (iOS 26) NSDK or Scaniverse version: 4.1.0 Bug … --- ## [Missing FBX file on Assets occasionally](https://community.nianticspatial.com/t/missing-fbx-file-on-assets-occasionally/5770)
**Author:** [@Nathan\_Frazier](https://community.nianticspatial.com/u/Nathan_Frazier)\ **Replies:** 7\ **Last updated:** [August 11, 2026, 6:11pm UTC](https://community.nianticspatial.com/t/missing-fbx-file-on-assets-occasionally/5770 "2026-08-11T18:11:09Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse Web Bug reproduction steps: Some Assets when trying to download in FBX mode and missing certain files that m… --- ## [Mesh download errors](https://community.nianticspatial.com/t/mesh-download-errors/5768)
**Author:** [@AlexK](https://community.nianticspatial.com/u/AlexK)\ **Replies:** 3\ **Last updated:** [July 30, 2026, 1:01am UTC](https://community.nianticspatial.com/t/mesh-download-errors/5768 "2026-07-30T01:01:55Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse Web Device Model & OS version: insta360 Scan turned into Mesh. Uploaded via web. Working on a Mac NSDK or Scan… --- ## [Generated assets from 13 scans but only 3 scans appear in the final asset](https://community.nianticspatial.com/t/generated-assets-from-13-scans-but-only-3-scans-appear-in-the-final-asset/5761)
**Author:** [@Aydaen\_Lynch](https://community.nianticspatial.com/u/Aydaen_Lynch)\ **Replies:** 10\ **Last updated:** [August 11, 2026, 6:01pm UTC](https://community.nianticspatial.com/t/generated-assets-from-13-scans-but-only-3-scans-appear-in-the-final-asset/5761 "2026-08-11T18:01:36Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse Web Device Model & OS version: iPad Pro 12.9-inch (M2) NSDK or Scaniverse version: Bug reproduction steps: I… --- ## [There was a problem loading the 3D assets. Please refresh or try again later. If issue persists, try generating a new version of this asset](https://community.nianticspatial.com/t/there-was-a-problem-loading-the-3d-assets-please-refresh-or-try-again-later-if-issue-persists-try-generating-a-new-version-of-this-asset/5756)
**Author:** [@Lee\_Watkins](https://community.nianticspatial.com/u/Lee_Watkins)\ **Replies:** 7\ **Last updated:** [August 3, 2026, 3:41pm UTC](https://community.nianticspatial.com/t/there-was-a-problem-loading-the-3d-assets-please-refresh-or-try-again-later-if-issue-persists-try-generating-a-new-version-of-this-asset/5756 "2026-08-03T15:41:18Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse app / desktop web Device Model & OS version: Samsung S25 Android 16 / Win11 NSDK or Scaniverse version:5.2.0 B… --- ## [VPS localization permanently breaks after an app interruption (device lock / backgrounding) while a localization session is active](https://community.nianticspatial.com/t/vps-localization-permanently-breaks-after-an-app-interruption-device-lock-backgrounding-while-a-localization-session-is-active/5750)
**Author:** [@nils\_blessing](https://community.nianticspatial.com/u/nils_blessing)\ **Replies:** 5\ **Last updated:** [August 11, 2026, 5:59pm UTC](https://community.nianticspatial.com/t/vps-localization-permanently-breaks-after-an-app-interruption-device-lock-backgrounding-while-a-localization-session-is-active/5750 "2026-08-11T17:59:39Z")
Environment: Niantic Spatial SDK (NSDK / nsdk-library-upm): 4.1.0-26051913 (git commit ee58c671595129854bf6c26aa0bfd952e6ff6e57). Also reproduced on 4.2.0 (commit 0b40e8b). Unity: 6000.3.11f1 AR Foundation: 6.4.2 / ARK… --- ## [ContinuousVPS frequency update](https://community.nianticspatial.com/t/continuousvps-frequency-update/5748)
**Author:** [@Dima\_Tsviyak](https://community.nianticspatial.com/u/Dima_Tsviyak)\ **Replies:** 3\ **Last updated:** [June 9, 2026, 8:28pm UTC](https://community.nianticspatial.com/t/continuousvps-frequency-update/5748 "2026-06-09T20:28:36Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Unity Device Model & OS version: Samsung Galaxy s22, Android 16 NSDK or Scaniverse version: NSDK 4.0.0-26041500 B… --- ## [Processing fails on a couple of my splats](https://community.nianticspatial.com/t/processing-fails-on-a-couple-of-my-splats/5734)
**Author:** [@Rob\_Aitchison](https://community.nianticspatial.com/u/Rob_Aitchison)\ **Replies:** 5\ **Last updated:** [May 13, 2026, 5:39pm UTC](https://community.nianticspatial.com/t/processing-fails-on-a-couple-of-my-splats/5734 "2026-05-13T17:39:11Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse App (Legacy) Device Model & OS version: Ex: iPhone 11 (iOS 26.4.2) NSDK or Scaniverse version: V5.2.5 of legac… --- ## [Crop failing on Scaniverse Android](https://community.nianticspatial.com/t/crop-failing-on-scaniverse-android/5722)
**Author:** [@Stavros\_Macrakis](https://community.nianticspatial.com/u/Stavros_Macrakis)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 11:22pm UTC](https://community.nianticspatial.com/t/crop-failing-on-scaniverse-android/5722 "2026-05-07T23:22:46Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse App (Android) Device Model & OS version: Pixel 7 Pro; Android 16, build CP1A.260405.005 (up to date) NSDK or S… --- ## [Uploading 360 mp4 hangs on "Reading files"](https://community.nianticspatial.com/t/uploading-360-mp4-hangs-on-reading-files/5720)
**Author:** [@Jelmer\_Verhoog](https://community.nianticspatial.com/u/Jelmer_Verhoog)\ **Replies:** 6\ **Last updated:** [April 30, 2026, 4:03pm UTC](https://community.nianticspatial.com/t/uploading-360-mp4-hangs-on-reading-files/5720 "2026-04-30T16:03:08Z")
Include the following details while filing a bug report (edit as applicable): Platform category: Scaniverse Web Device Model & OS version: Insta360 x3 → exported as mp4 (3.57 GB) NSDK or Scaniverse version: - Bug rep… --- ## [Misalignment Bug with Sites Migrated from Lightship Portal to New Scaniverse Portal](https://community.nianticspatial.com/t/misalignment-bug-with-sites-migrated-from-lightship-portal-to-new-scaniverse-portal/5713)
**Author:** [@Jesus\_Niantic](https://community.nianticspatial.com/u/Jesus_Niantic)\ **Replies:** 0\ **Last updated:** [April 10, 2026, 9:06pm UTC](https://community.nianticspatial.com/t/misalignment-bug-with-sites-migrated-from-lightship-portal-to-new-scaniverse-portal/5713 "2026-04-10T21:06:55Z")
Hello, We’ve recently uncovered a bug that’s affecting Sites that were migrated from the old Lightship Portal to the new Scaniverse Portal. When using these migrated Sites with Unity’s LocationAR, the Site’s scan would… --- ## [Transfer failed](https://community.nianticspatial.com/t/transfer-failed/5711)
**Author:** [@Ulisses\_Ghidoni](https://community.nianticspatial.com/u/Ulisses_Ghidoni)\ **Replies:** 1\ **Last updated:** [April 10, 2026, 12:46am UTC](https://community.nianticspatial.com/t/transfer-failed/5711 "2026-04-10T00:46:49Z")
Platform category: Scaniverse App Device Model & OS version: iPhone 14 Pro (iOS 26.3.1(a)) Scaniverse version: V5.2.4 I’m trying to migrate my account and scans to the new web platform. However, when I click ‘Transfer… --- ## [Where has "Into The Scaniverse" gone?](https://community.nianticspatial.com/t/where-has-into-the-scaniverse-gone/5705)
**Author:** [@Funky\_Furret](https://community.nianticspatial.com/u/Funky_Furret)\ **Replies:** 10\ **Last updated:** [April 3, 2026, 1:16am UTC](https://community.nianticspatial.com/t/where-has-into-the-scaniverse-gone/5705 "2026-04-03T01:16:52Z")
I’ve tried loading it up, just crashed on start every time. I asked my Ingress group, two people said that Niantic Spatial killed it? I’m not too sure about that, since I haven’t found an announcement, so that’s why I’m … --- ## [Occlusion not initialized on app launch](https://community.nianticspatial.com/t/occlusion-not-initialized-on-app-launch/5701)
**Author:** [@Flavian](https://community.nianticspatial.com/u/Flavian)\ **Replies:** 7\ **Last updated:** [May 13, 2026, 6:23pm UTC](https://community.nianticspatial.com/t/occlusion-not-initialized-on-app-launch/5701 "2026-05-13T18:23:46Z")
Platform category: Unity Unity version: 6000.0.69f1 Issue category: Real-time Mapping-Depth / Occlusion Device Model & OS version: Nothing Phone 2a (Android 16) NSDK version: 4.0.0-b2-26022000 This topic follows a prev… --- ## [iOS VPS demo app doesn't relocalize](https://community.nianticspatial.com/t/ios-vps-demo-app-doesnt-relocalize/5680)
**Author:** [@Kyle\_Foley](https://community.nianticspatial.com/u/Kyle_Foley)\ **Replies:** 4\ **Last updated:** [March 23, 2026, 11:51pm UTC](https://community.nianticspatial.com/t/ios-vps-demo-app-doesnt-relocalize/5680 "2026-03-23T23:51:09Z")
Platform category: Swift Device type & OS version: iOS App version: 4.0.0-b2.26022000 Bug reproduction steps: Add your anchorPayload into VPSViewController Run App, click “VPS2”, then click Localize Anchor and align B… --- ## [NavMeshAgent is Fundamentally broken](https://community.nianticspatial.com/t/navmeshagent-is-fundamentally-broken/5672)
**Author:** [@Keenan](https://community.nianticspatial.com/u/Keenan)\ **Replies:** 4\ **Last updated:** [May 13, 2026, 8:56pm UTC](https://community.nianticspatial.com/t/navmeshagent-is-fundamentally-broken/5672 "2026-05-13T20:56:20Z")
Platform category: Unity Device type & OS version: Android / iOS 18+ Host machine & OS version: Mac / Windows 11 ARDK version: 3.17.0 Bug reproduction steps: I’m Currently working with the lightship NavMeshing, the i… --- ## [ARDK installation issue](https://community.nianticspatial.com/t/ardk-installation-issue/5666)
**Author:** [@Sofa](https://community.nianticspatial.com/u/Sofa)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 9:41pm UTC](https://community.nianticspatial.com/t/ardk-installation-issue/5666 "2026-03-05T21:41:06Z")
I went through all the steps for setting up Niantic SDK in Unity for Meta Quest 3 up until “Activate the XR Loader for Your Mobile Platform”. Whenever I try to enable Lightship as an XR Plug-in provider, the checkbox for… --- ## [Unity Compatibility Problem](https://community.nianticspatial.com/t/unity-compatibility-problem/5659)
**Author:** [@JueonKim](https://community.nianticspatial.com/u/JueonKim)\ **Replies:** 5\ **Last updated:** [March 18, 2026, 4:33pm UTC](https://community.nianticspatial.com/t/unity-compatibility-problem/5659 "2026-03-18T16:33:15Z")
Hello, I’m trying with MetaQuest3. I’m trying the latest version of OpenXR in Unity 6000.3.4f1, and when I download the LightshipQuest Package Library\\PackageCache\\com.nianticlabs.lightship.metaquest@0bbd1fb95e9a\\Runtime… --- ## [Meshing Accuracy Degraded After iOS 26.2 Update](https://community.nianticspatial.com/t/meshing-accuracy-degraded-after-ios-26-2-update/5644)
**Author:** [@Daniel2](https://community.nianticspatial.com/u/Daniel2)\ **Replies:** 12\ **Last updated:** [March 5, 2026, 10:46pm UTC](https://community.nianticspatial.com/t/meshing-accuracy-degraded-after-ios-26-2-update/5644 "2026-03-05T22:46:33Z")
Platform category: Unity 2022.3.62f2 and Unity 2022.3.62f3 Device type & OS version: iOS 26.2 ARDK version: 3.15 and 3.17 After updating iPhone devices to iOS 26.2, meshing accuracy has significantly degraded, directly… --- ## [VPS location not loading or working](https://community.nianticspatial.com/t/vps-location-not-loading-or-working/5633)
**Author:** [@Clusterduck\_Collecti](https://community.nianticspatial.com/u/Clusterduck_Collecti)\ **Replies:** 6\ **Last updated:** [February 26, 2026, 2:05am UTC](https://community.nianticspatial.com/t/vps-location-not-loading-or-working/5633 "2026-02-26T02:05:27Z")
We are writing you in the hope that you can help us, we are honestly desperate. An event related to the municipality of Zurich is happening in a few hours that would involve an AR lens. The mesh was reactivated yesterday… --- ## [Occlusion not working on latest ardk versions](https://community.nianticspatial.com/t/occlusion-not-working-on-latest-ardk-versions/5623)
**Author:** [@Flavian](https://community.nianticspatial.com/u/Flavian)\ **Replies:** 5\ **Last updated:** [January 21, 2026, 1:04am UTC](https://community.nianticspatial.com/t/occlusion-not-working-on-latest-ardk-versions/5623 "2026-01-21T01:04:14Z")
Issue category: Real-time Mapping-Depth / Occlusion Device type & OS version: Android 15 (I’m using a Nothing Phone 2a) Host machine & OS version: Windows Issue Environment : On Device ARDK versions: 3.16 / 3.15.1 / 3… [Next page](https://community.nianticspatial.com/c/bugs/5.md?page=1)