Mesh download errors

Bug Reports
1

Include the following details while filing a bug report (edit as applicable):

  • Platform category: Scaniverse Web
  • Device Model & OS version: insta360 Scan turned into Mesh. Uploaded via web. Working on a Mac
  • NSDK or Scaniverse version:?

Bug reproduction steps:I uploaded a insta360x5 Video and had it transformed into a 3D asset. The result looks good on the web, both the Mesh and Spalt are in color and generally good geometry.
I encounter issues when downloading the mesh:

  1. I am only offered USDZ and GLB for the mesh download, not FBX. I would love to have an FBX because that would work well for Rhino and includes the texture.

  2. The GLB file (346 MB) does not open in Rhino, nor in Blender. Blender shows the error: “Couldn’t parse glTF. Check that the file is valid.”
    Opening the GLB in Apple Preview however shows me a 3D file in color. (Any export from Apple Preview shows up without color in Blender and Rhino).

  3. The USDZ file gets imported in Rhino and Blender without color, just fully grey.
    I would just really love to have this download in color and I think the FBX would work well.

  4. The PLY splat download shows up as a black point cloud in both Blender and Rhino. No color information there.

Would greatly appreciate any help! Thanks

2

Hi Alexander,

Thanks for reaching out. Let me check in with our Scaniverse team. I’ll reach back out once I have additional information.

3

Hi Alexander,

We were unable to reproduce the issue on our end. Can you provide the name of the site so we can pull the scan data on our end? It seems like it could be an issue with the specific scan.

4

Hi Alexander,

Just closing the loop on this since it was your email support request that I had replied to.

The fix for the GLB error you were getting is now live in the Scaniverse web portal.