# Stuck after migration "Something went wrong!" **URL:** \ **Category:** I'm Stuck\ **Created:** [July 17, 2026, 6:18pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766 "2026-07-17T18:18:28Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Fernando\_Lecona](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Lecona](https://community.nianticspatial.com/u/Fernando_Lecona)\ **Post date:** [July 17, 2026, 6:18pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/1 "2026-07-17T18:18:28Z")
_Include the following details (edit as applicable):_ - **Platform category** : Scaniverse Web - **Device Model & OS version** : Windows 10 - **NSDK or Scaniverse version** : N/A - **Account:** [prefixadeveloper@gmail.com](mailto:prefixadeveloper@gmail.com) After migrating my account, I got a “Migration successful” message, but I was sent to a page with an error. I’m unable to use the scaniverse web page, I’ve tried with different browsers and even in incognito mode. Please help me to continue using scaniverse. ---
**Author:** ![Jesus\_Niantic](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jesus\_Niantic](https://community.nianticspatial.com/u/Jesus_Niantic)\ **Post date:** [July 24, 2026, 9:37pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/2 "2026-07-24T21:37:52Z")
Hi Fernando, Apologies for the delay. I’ll ask our team to look into this. I did just want to confirm if you’re still running into this issue since I’m getting back to you about a week after. ---
**Author:** ![Fernando\_Lecona](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Lecona](https://community.nianticspatial.com/u/Fernando_Lecona)\ **Post date:** [July 28, 2026, 2:36pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/3 "2026-07-28T14:36:13Z")
Yes, this is still an issue. Going into the default [scaniverse.nianticspatial.com](http://scaniverse.nianticspatial.com) website while logged in, results in the screenshot above. Also logging in from a brand new device/browser/incognito results in the same screen. ---
**Author:** ![Fernando\_Lecona](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Lecona](https://community.nianticspatial.com/u/Fernando_Lecona)\ **Post date:** [July 28, 2026, 2:37pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/4 "2026-07-28T14:37:07Z")
This was immediately after an account migration from lightship. ---
**Author:** ![Jesus\_Niantic](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jesus\_Niantic](https://community.nianticspatial.com/u/Jesus_Niantic)\ **Post date:** [July 28, 2026, 10:24pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/5 "2026-07-28T22:24:44Z")
Hi Fernando, Thank you for your patience. We’ve addressed this on our end, can you try logging in again to see if you’re able to do so now? ---
**Author:** ![Fernando\_Lecona](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Lecona](https://community.nianticspatial.com/u/Fernando_Lecona)\ **Post date:** [August 2, 2026, 5:46pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/6 "2026-08-02T17:46:24Z")
I can now use the page, but was there no Scans migrated? Do I just upload the Zips from the Scans I was using? ---
**Author:** ![Jesus\_Niantic](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jesus\_Niantic](https://community.nianticspatial.com/u/Jesus_Niantic)\ **Post date:** [August 5, 2026, 11:41pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/7 "2026-08-05T23:41:07Z")
Hi Fernando, Were these scans uploaded into the Geospatial Browser back when lightship.dev was still live? ---
**Author:** ![Jesus\_Hernandez](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@Jesus\_Hernandez](https://community.nianticspatial.com/u/Jesus_Hernandez)\ **Post date:** [August 11, 2026, 6:04pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/8 "2026-08-11T18:04:56Z")
Hi Fernando, Checking in on this again. ---
**Author:** ![Fernando\_Lecona](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Lecona](https://community.nianticspatial.com/u/Fernando_Lecona)\ **Post date:** [August 14, 2026, 4:50pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/9 "2026-08-14T16:50:23Z")
Hello! yes I was using specific scans from the geospatial browser, scans that someone else made for me with a QR I provided. ---
**Author:** ![Fernando\_Lecona](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Lecona](https://community.nianticspatial.com/u/Fernando_Lecona)\ **Post date:** [August 14, 2026, 4:50pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/10 "2026-08-14T16:50:58Z")
I have the Zips and they still work with the legacy API at the moment. ---
**Author:** ![Jesus\_Hernandez](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@Jesus\_Hernandez](https://community.nianticspatial.com/u/Jesus_Hernandez)\ **Post date:** [August 18, 2026, 11:23pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/11 "2026-08-18T23:23:50Z")
Got it. So the scans had to be uploaded with your lightship developer account to the Geospatial Browser in order to migrate them into the new Scaniverse. If the scans were created by someone else they won’t migrate to your Scaniverse account. I apologize for the inconvenience. ---
**Author:** ![Jesus\_Hernandez](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@Jesus\_Hernandez](https://community.nianticspatial.com/u/Jesus_Hernandez)\ **Post date:** [August 24, 2026, 11:57pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/12 "2026-08-24T23:57:00Z")
Hi Fernando, Checking in to ask if you have any other questions at this moment. ---
**Author:** ![Jesus\_Hernandez](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@Jesus\_Hernandez](https://community.nianticspatial.com/u/Jesus_Hernandez)\ **Post date:** [August 31, 2026, 4:48pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/13 "2026-08-31T16:48:50Z")
Hello Fernando, Since we have not heard back I will be closing this topic. If you have any additional questions or want to revisit this topic at a later date, you can reach out to us at [support@nianticspatial.com](mailto:support@nianticspatial.com), or you can also create a new topic on the forums. ---
**Author:** ![Jesus\_Hernandez](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@Jesus\_Hernandez](https://community.nianticspatial.com/u/Jesus_Hernandez)\ **Post date:** [August 31, 2026, 4:48pm UTC](https://community.nianticspatial.com/t/stuck-after-migration-something-went-wrong/5766/14 "2026-08-31T16:48:56Z")