# Unable to download/View my asset in Scaniverse Web or Scaniverse App **URL:** \ **Category:** Bug Reports\ **Created:** [October 9, 2026, 6:44am UTC](https://community.nianticspatial.com/t/unable-to-download-view-my-asset-in-scaniverse-web-or-scaniverse-app/5806 "2026-10-09T06:44:23Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![manoj\_parameshwaran](https://avatars.discourse-cdn.com/v4/letter/m/76d3ee/32.png) [@manoj\_parameshwaran](https://community.nianticspatial.com/u/manoj_parameshwaran)\ **Post date:** [October 9, 2026, 6:44am UTC](https://community.nianticspatial.com/t/unable-to-download-view-my-asset-in-scaniverse-web-or-scaniverse-app/5806/1 "2026-10-09T06:44:23Z")
_Include the following details while filing a bug report (edit as applicable):_ - **Platform category** : Scaniverse Web / Scaniverse App - **Device Model & OS version** : MOTOROLA Edge 70 Fusion (Andriod 16) / Windows11 - **NSDK or Scaniverse version** : 5.2.8 - Bug reproduction steps: - User **name :** manoj parameshwaran **Email:** [ring2manu@gmail.com](mailto:ring2manu@gmail.com) - Site ID: 01799507-2f67-499e-a25c-39df059a7e4e - Site Name: **Venkateshwara Mandir** I am unable to view or download my asset on the scaniverse app. This site has been moved from wayfarer app to scaniverse. i have not made any additional video scans with the new scaniverse app. Could you please help in resolving the issue. Let me know if further information is needed ![DownloadFail](https://us1.discourse-cdn.com/niantic/original/2X/f/f3e4bd791cd28f707cd54a3f782916f8b78d5f06.png) ![Asset Display fail](https://us1.discourse-cdn.com/niantic/original/2X/8/8b4ede6e91728f362194e8049749c9d02f837d38.png) Thanks, Manoj Parameshwaran