# Why I can't load the SDK map package?

**URL:** https://community.nianticspatial.com/t/why-i-cant-load-the-sdk-map-package/3954
**Category:** I'm Stuck
**Created:** [October 30, 2023, 10:10pm UTC](https://community.nianticspatial.com/t/why-i-cant-load-the-sdk-map-package/3954 "2023-10-30T22:10:06Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Will1](https://avatars.discourse-cdn.com/v4/letter/w/46a35a/32.png) [@Will1](https://community.nianticspatial.com/u/Will1)
#### Post date: [October 30, 2023, 10:10pm UTC](https://community.nianticspatial.com/t/why-i-cant-load-the-sdk-map-package/3954/1 "2023-10-30T22:10:06Z")

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_Include the following details (edit as applicable):_

- **Issue category** : Lightship Maps / Semantic Segmentation / Multiplayer / Real-time Mapping-Depth / ARDK Documentation / Unity Example Package / Sample App aka ‘AR Voyage’ / ARDK Virtual Studio Tools / Developer Tools / Networking / VPS / Scanning Framework
- **Device type & OS version** : Android / iOS / Other Ex. iPhone 8+ on iOS 13
- **Host machine & OS version** : Mac / Windows / Linux / Other Ex. Mac on Big Sur x.x
- **Issue Environment** : Unity Remote / Unity Mock / On Device / Dev Portal
- **Xcode version** :
- **ARDK version** :
- **Unity version** :

Description of the issue:  
when I try to click on the package, it is grey I can’t

 ![image](https://us1.discourse-cdn.com/niantic/original/2X/8/851fc4b075444cd6a0518da8ce5e62992274baad.jpeg)

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### Author: ![Jesus\_Niantic](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jesus\_Niantic](https://community.nianticspatial.com/u/Jesus_Niantic)
#### Post date: [October 31, 2023, 12:16am UTC](https://community.nianticspatial.com/t/why-i-cant-load-the-sdk-map-package/3954/2 "2023-10-31T00:16:08Z")

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Hi Weipeng,

I see you submitted an additional topic regarding this issue. I’ll paste the answer I gave you on your other one here as well:

This issue occurs when downloading the tarball file from a browser other than Google Chrome. Can you try downloading with Chrome and then add it to Unity? Other web browsers such as Firefox and Safari unzip the tarball automatically, but Unity expects it to be zipped.

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### Author: ![Maverick\_Niantic](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maverick\_Niantic](https://community.nianticspatial.com/u/Maverick_Niantic)
#### Post date: [March 5, 2026, 11:44pm UTC](https://community.nianticspatial.com/t/why-i-cant-load-the-sdk-map-package/3954/3 "2026-03-05T23:44:40Z")

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Age