Zfold 8: scaniverse android app not working with splat scans

[Vr_Kaavar]

Include the following details while filing a bug report (edit as applicable):

• Platform category: Scaniverse App
• Device Model & OS version: samsung zfold8 OS version
  one UI 9.0
  kernel 6.12.58-android16-6-p6370076-abogkiF971USQS2AZH7-rk
  build number CP2A.260605.016F971u1uES2A7
  • NSDK or Scaniverse version:V5.2.7 (190)

Bug reproduction steps: scan using splat option. build from the scan, on phone right after scan as well as selecting enhance. post or look in library. scan shows nothing similar to the object. the other scan type, mesh, creates scans. shared splat scans are at: Grassy Plns Dr - @kaavar on Scaniverse and https://scaniverse.com/scan/7d554znegh2vhymm attached are what the objects are, and what the scaniverse app showed after their scans

also there is no option on the app to create a ‘movie’ , like there is on the iphone app

[Jesus_Hernandez]

Hello,

Thanks for reaching out. I’ll have a look into this and get back to you as soon as possible. I did want to ask, when scanning are you doing so while the phone is folded or fully open? It shouldn’t cause a difference, but I wanted to see if you can test both ways out in case you haven’t.

[Vr_Kaavar]

I did try unfolded. The app only knows the one size of screen but yes I did try both.

I will add that to the post.

[Vr_Kaavar]

Hello Jesus

Was there any further testing that Niantic has done, or something more I should try ?

Thanks!

[Jesus_Hernandez]

At the moment there’s no other testing needed on your end. I have noted this bug to our team though so they’re aware of it I just don’t have a timeline for when a fix would be released.

[Vr_Kaavar]

Ok thank you. I would understand the app not knowing about the expansion of the phone / fold, but it cannot even take scans with the phone closed up I look forward to an update/fix soon so I can use for scans.

Thank you