Bad / No mesh on 2 locations

Hi,

I have 2 locations that are bugged, that do not show a mesh in Lightship despite being in production status. Testing VPS is unsuccessful

The first one was caused by scans being done with the buggy version of scaniverse some time back

Assembly Rooms 51.332739, -0.270059

The other one would pass VPS testing sometimes but more scans were added with Scaniverse to improve it. Occasionally on Android Scaniverse does a bad scan where just a wavy grey line seems to show as the scan, which I choose to delete and not upload but accidentally uploaded one which made VPS check not work. Adding more scans to try and resolve just seemed to make it worse and no mesh now shows for it

Eagle Statue 51.333202, -0.266814

Hi there,

Thank you for providing detailed information on the locations you’re experiencing problems with as well as the occasional issue you’re having on the Android version of Scaniverse.

With the information you provided, we were able to force our system to recalculate the meshes for each location. Are you able to confirm on your end?

I look forward to hearing back from you!

Kind regards,
Maverick L.

Thanks for having a look at these

Assembly rooms now shows a mesh in lightship geospatial browser(very small amount compared to what was scanned ) but trying to test vps on what I see in the mesh doesn’t work.

Eagle statue still doesn’t show a mesh in geospatial browser and also test vps unsuccessful

Is it possible to reset both these completely so I can just do all the scans again from scratch?

VPS tests on other locations are working fine, just for info

You’re very welcome!

Yes, if you would like us to we can reset both locations so you can start anew. Would you like us to do that for you?

Yes please. Very much appreciated :grinning_face:

It looks like these locations are used in games so we can’t reset them without potential repercussions on the gaming side. However, what we can do is take new locations you’ve created for these points of interest and exclude them from being assessed by games – these new locations shouldn’t suffer from the same mesh issues you’ve been experiencing.

Please create two locations and send your POI IDs along.

Kind regards,
Maverick L.