Missing FBX file on Assets occasionally

[Nathan_Frazier]

Include the following details while filing a bug report (edit as applicable):

• Platform category: Scaniverse Web

Bug reproduction steps:
Some Assets when trying to download in FBX mode and missing certain files that make them usable in programs such as Unity.
As you can see below, the left Asset has its sub-meshes, but no master mesh file in the root directory, as seen for the working file on the right.

Let me know if there is any fix for this.

[Jesus_Niantic]

Hi Nathan,

Would I be able to take a look at the fbx files you downloaded? Since this is a public community forum can you send me the scans via message on Discourse or reach out via support@nianticspatial.com?

[Nathan_Frazier]

I have emailed the files.

[Jesus_Niantic]

Thanks, I shared them with our team earlier today. I’ll keep you posted.