Hello,
when I start a 3D scanning (Mesh), I can see only red mesh. I stop scanning and then open a Scan Error window.
Also if I scan Splat, I finish the scan and start process. Then open a Processing Error window.
I made a lot of 3D scan by Scaniverse app. But I don´t know what happend with app.
Do you have any advice?
Hi there,
Thank you for your email!
This is a known issue with Scaniverse with an available in-app workaround. To complete mesh scans again, head to your Library, select the gear icon on the top-right, and switch “Ignore Lidar” on. Once that’s completed, you should be able to perform scans in the app without red stripes blocking the viewfinder.
Let me know if you have any additional questions or need clarification.
Kind regards,
Maverick L.
Hello Maverick,
Thank you for your advice. For scanning Mesh is running. But If I scan Splat and start process, then pop up the Window with error.
Dňa ut 10. 3. 2026 o 18:30 Maverick L. <notifications@niantic.discoursemail.com> napísala(a):
You’re very welcome!
Thank you for bringing this to our attention. I will share this information with our engineering team and follow up with you as soon as I have an update.
Kind regards,
Maverick L.
Hi Tomáš,
Thank you for your patience. One thing you could try is closing any background applications and then attempting to process your splat again. If the issue persists, please don’t hesitate to reach out.
Kind regards,
Maverick L.
Hi Maverick,
I tried it and It’s still the same.
Best regards
Tomáš Pončák
Dňa št 12. 3. 2026 o 19:08 Niantic Spatial Support support@nianticspatial.com napísala(a):
Hi Tomáš,
I apologize for the inconvenience, and thank you for your patience.
It looks like the scan may have become corrupted. Since scans are stored locally on the device, there unfortunately isn’t a way for us to recover or repair it.
We recommend performing a new scan while ensuring your device has adequate battery life, minimal background applications running, and sufficient available storage to help avoid similar issues.
If you continue to experience these issues, don’t hesitate to reach out.
Kind regards,
Maverick L.
Hi Maverick,
it´s looks good. I tried it again with new scan (splat), and it´s running properly now. Thank you for your help. Great support from your side.
Best regards
Tomáš
