Include the following details while filing a bug report (edit as applicable):
Bug reproduction steps:
I have two scans in my library that will not complete processing, the app just “disappears” after the attempts.
I was wondering if there is a way to send you the raw capture files for debugging purposes if that is useful to you?
Thank you.
Hi Rob,
I’m sorry to hear you’re having trouble with your splats.
How long were you scanning each splat for? Sometimes very large splats can fail to process as you’re seeing. If you have a large area, I would recommend breaking up your splat into chunks instead.
I look forward to hearing from you.
Kind regards,
Maverick L.
Hi @Maverick_Niantic ,
Thanks for this quick reply!
The two failing splats are about 2 minutes each, no worries if I can’t salvage them. I appreciate the input for future acquisition!
I just wanted to check if there was a developer path to submit them, especially since it is not the new app experience. I see “Existing scans not available yet” when I click through that in the Settings so have not converted.
Keep up all the great work, talk to you soon.
You’re very welcome!
Since scans and their associated raw scan data are stored locally on-device, we are unable to process them on our end.
I sincerely apologize for the inconvenience.
The new app experience is most likely referring to existing scans from Lightship as scans that were taken with Scaniverse developer mode or the defunct Wayfarer app ended up in Lightship. If you didn’t use Lightship, you can safely disregard that message.
Will you need assistance with anything else today?
Kind regards,
Maverick L.
Thanks again.
Just to clarify, will my local library remain intact if I proceed with “Discover the New Scaniverse”?
They were all non-developer mode scans.
Hi Rob,
Yes, your local library won’t be affected.
Best,
Maverick L.