Test scans stuck in “VPS: Processing” for over a week

I'm Stuck
1

I have made some scans using scaniverse in my iphone 14 pro max.
In the past my submitted test scans have processed in around 1- 3 hours.
I recently did two test scans on the 28th or April 2025 and they are still stuck in processing.
I then did another scan on 1st of May 2025 which is also still stuck in processing.

I am unsure of what is happening as i have not changed anything to do with the process of how i am scanning.

Not being able to get these test scans processed is unfortunatley blocking the project I am working on. So any help would be greatly appreciated :raising_hands:

I guess a question to go along side this is:
In my app I am testing moving between location points so that is way im making extra test scans. Is the fact the points are so close to others i have made caused this issue?

Thanks

Scan IDs:
April 28th

  • e64a87b549404908a1ae64b894c16816.107
  • bd5a20588487497c84571e46e75f804e.107

May 1st
d6c44b40c61d4803a2c8cc4b2ae55ed5.107

2

Hi, same here. I tried to delete scans that are processing for more than a week and do new ones, but it did not help. I even tried to create a new account, only to see if there is something wrong with the one I was using, but same results.

I would love to know, if this is technical issue or problem with staff shortage due to recent layoffs. Im not sure if there is human input needed somewhere in the process..

Scan IDs:
552916ff87dd4b8683dfa5d4bed0f52e.107 - 28.4.
ff50e1c826484ba491d6072b13a5135a.107 - 27.4.
fef3a3893fd342138c30146dffc985f7.107 - 24.4.