Test scans stuck in "VPS: Processing" for almost a week

Bug Reports
1

I have made some scans using scaniverse in my iphone 14 pro max.
In the past my submitted test scans have processed in around 1- 3 hours.
I recently did two test scans on the 28th or April 2025 and they are still stuck in processing.
I then did another scan on 1st of May 2025 which is also still stuck in processing.

I am unsure of what is happening as i have not changed anything to do with the process of how i am scanning.

Not being able to get these test scans processed is unfortunatley blocking the project I am working on. So any help would be greatly appreciated :raising_hands:

I guess a question to go along side this is:
In my app I am testing moving between location points so that is way im making extra test scans. Is the fact the points are so close to others i have made caused this issue?

Thanks

Scan IDs:
April 28th

  • e64a87b549404908a1ae64b894c16816.107
  • bd5a20588487497c84571e46e75f804e.107

May 1st
d6c44b40c61d4803a2c8cc4b2ae55ed5.107

2

Hi Adam,

Thanks for reaching out. Let me pass along these Scan IDs to our team, and I’ll get back to you as soon as possible. May I also know the email to your account? Feel free to message me privately if you don’t want to post it on the public forum.

3

Hey @Jesus_Niantic i sent you a message with my email address last week. Just wondering what the progress on this issue is?
My development has been blocked waiting for these scans for two weeks by these pending scans.

4

Hi Adam, I’m really sorry for the oversight. I replied to you just now over on the DM you sent