Test scans stuck in "VPS: Processing" for almost a week

Bug Reports
1

I have made some scans using scaniverse in my iphone 14 pro max.
In the past my submitted test scans have processed in around 1- 3 hours.
I recently did two test scans on the 28th or April 2025 and they are still stuck in processing.
I then did another scan on 1st of May 2025 which is also still stuck in processing.

I am unsure of what is happening as i have not changed anything to do with the process of how i am scanning.

Not being able to get these test scans processed is unfortunatley blocking the project I am working on. So any help would be greatly appreciated :raising_hands:

I guess a question to go along side this is:
In my app I am testing moving between location points so that is way im making extra test scans. Is the fact the points are so close to others i have made caused this issue?

Thanks

Scan IDs:
April 28th

  • e64a87b549404908a1ae64b894c16816.107
  • bd5a20588487497c84571e46e75f804e.107

May 1st
d6c44b40c61d4803a2c8cc4b2ae55ed5.107

2

Hi Adam,

Thanks for reaching out. Let me pass along these Scan IDs to our team, and I’ll get back to you as soon as possible. May I also know the email to your account? Feel free to message me privately if you don’t want to post it on the public forum.