I tried emailing support(support@lightship.dev) but got a bounce invalid email..
Despite the scans we did in the GSB within Scaniverse looking really good compared to a previous VPS that we activated, it still failed after like 12 hours of processing.
Details of the location as follow:
Name: SG Alcove
Details: New(2024) Permanent installation within a public library
Location ID: 256e46ea729a394883e39aaf66568e7f.16
What can we do next? We are using this VPS within 8thwall studio.
Hi there,
I’m sorry for the inconvenience. We’ve pushed a new request for activation and it should be reflected on your side. Are you able to confirm your location is now activated?
Kind regards,
Maverick L.
Yes, it is now activated. Thank you.
Hi, was there a reason why the first activation failed? Will try to avoid repeating the same mistake if it is something that I can prevent from my end.
I’m delighted to hear it is now activated!
Unfortunately, we don’t see the reasoning for a particular activation request to fail on our end.
Please reach out again if you encounter something like this again in the future.
Kind regards,
Maverick L.
