Crop failing on Scaniverse Android

Bug Reports
1

Include the following details while filing a bug report (edit as applicable):

  • Platform category: Scaniverse App (Android)
  • Device Model & OS version: Pixel 7 Pro; Android 16, build CP1A.260405.005 (up to date)
  • NSDK or Scaniverse version: V5.1.1(153)

Bug reproduction steps:

I am a new user of Scaniverse. I scanned an object in Mesh mode. I did not limit depth. I selected Detail mode.

Scaniverse successfully created a model that I could explore (including a lot of irrelevant background).

I selected CROP, which got me to a screen which was completely black, except for some truncated icons at the bottom (see attachment). Clicking on the leftmost icon (probably a question mark in a circle) got me to Help. Clicking the second icon (maybe an undo icon?) didn’t do anything. Clicking on the third icon (arrows pointing away from the center) got me to the scene at the bottom of the screen; with one finger, I could zoom in and out; with two fingers, I could rotate it horizontally (around the z axis), but I couldn’t move it to the center of the screen and I saw no cropping controls. The 4th icon (upload) offered me Share link, Post to Sketchfab, and Export Model.

I will try again after setting depth limits, but this seems like a bug.

Screenshot_20260429-143330
Screenshot_20260429-1433301440×3120 49.4 KB

2

Hi Stravos,

We are aware of this bug in the Android cropping feature but cannot provide a solid date for when it will be addressed at the moment.

For the issue where the bottom menu is cut off, I’ve seen this mainly be an issue when users have set their UI scaling to be larger than the default. Can you look through your settings and see if that’s the case and if so set the scaling back to default (or just smaller than it currently is) to resolve the issue