Unable to download/View my asset in Scaniverse Web or Scaniverse App

Include the following details while filing a bug report (edit as applicable):

  • Platform category: Scaniverse Web / Scaniverse App
  • Device Model & OS version: MOTOROLA Edge 70 Fusion (Andriod 16) / Windows11
  • NSDK or Scaniverse version: 5.2.8
  • Bug reproduction steps:
  • Username : manoj parameshwaran Email: ring2manu@gmail.com
  • Site ID: 01799507-2f67-499e-a25c-39df059a7e4e
  • Site Name: Venkateshwara Mandir

I am unable to view or download my asset on the scaniverse app. This site has been moved from wayfarer app to scaniverse. i have not made any additional video scans with the new scaniverse app. Could you please help in resolving the issue.

Let me know if further information is needed

Thanks,

Manoj Parameshwaran