There was a problem loading the 3D assets. Please refresh or try again later. If issue persists, try generating a new version of this asset

Bug Reports
1

Include the following details while filing a bug report (edit as applicable):

  • Platform category: Scaniverse app / desktop web
  • Device Model & OS version: Samsung S25 Android 16 / Win11
  • NSDK or Scaniverse version:5.2.0

Bug reproduction steps: I have tried to generate assets from scans on my S25 and also on the desktop web version. I have tried 2 different scans. Both times it will start and run to generate the asset, but then after some hours, once finished, I get a message that says 'There was a problem loading the 3D assets.

Please refresh or try again later. If issue persists, try generating a new version of this asset.’

As I have tried twice already and am using up my credits, so I’m hoping for support to get it running. Thanks

2

Hi Lee,

Thanks for reaching out. Give me some time to look into this and I’ll get back to you once I have additional information.