Noticable drop in quality from 2 months ago

Bug Reports
1

Include the following details while filing a bug report (edit as applicable):

  • Platform category: Scaniverse Web / Scaniverse App
  • Device Model & OS version: iPhone 15 Pro (iOS 26)
  • NSDK or Scaniverse version: 4.1.0

Bug reproduction steps:
We took several scans at the same general location, on the same day, using the same device and uploaded them all. We generated assets of a few scans and tested them back on 5/19/26. The assets were quite good and worked decently well for our use case.
Jump to now, we decided to go full production, bought credits and turned all our remaining scans into Assets. All of these newly generated assets are much much worse quality than before. Every single one of them is a night and day difference from all the assets from before. The only thing that has changed it the date of generation.

Attaching two examples, first from 5/19, the other from 7/21

As a possibly related issue, we noticed when making an asset with multiple scans, sometimes parts of scans or whole scans would be missing from the final mesh, compared to making assets from the individual scans. Ideally we would be able to create a single asset of many scans of a house without large parts of it missing.

Thanks.

5-19
5-191652×962 535 KB

7-21
7-211316×788 170 KB

2

Hi Nathan,

Thanks for reaching out. May I know which scans these are so I can look at them on our end?

3

Inside of our Site called “Shadows On The Teche”
We have the Asset “Kitchen Main” and “Kitchen TEST”, both based on the same scan “Kitchen Foundation New Part 2”.

Kitchen Main looks great, created 5/19. Kitchen Test, which is based on the exact same scan is made yesterday, and looks much worse.

4

i had a similar thing happen with my glb - it was just the mesh, not the splat : Scaniverse