Include the following details while filing a bug report (edit as applicable):
- Platform category: Scaniverse Web / Scaniverse App
- Device Model & OS version: iPhone 15 Pro (iOS 26)
- NSDK or Scaniverse version: 4.1.0
Bug reproduction steps:
We took several scans at the same general location, on the same day, using the same device and uploaded them all. We generated assets of a few scans and tested them back on 5/19/26. The assets were quite good and worked decently well for our use case.
Jump to now, we decided to go full production, bought credits and turned all our remaining scans into Assets. All of these newly generated assets are much much worse quality than before. Every single one of them is a night and day difference from all the assets from before. The only thing that has changed it the date of generation.
Attaching two examples, first from 5/19, the other from 7/21
As a possibly related issue, we noticed when making an asset with multiple scans, sometimes parts of scans or whole scans would be missing from the final mesh, compared to making assets from the individual scans. Ideally we would be able to create a single asset of many scans of a house without large parts of it missing.
Thanks.
Hi Nathan,
Thanks for reaching out. May I know which scans these are so I can look at them on our end?
Inside of our Site called “Shadows On The Teche”
We have the Asset “Kitchen Main” and “Kitchen TEST”, both based on the same scan “Kitchen Foundation New Part 2”.
Kitchen Main looks great, created 5/19. Kitchen Test, which is based on the exact same scan is made yesterday, and looks much worse.
i had a similar thing happen with my glb - it was just the mesh, not the splat : Scaniverse
Hi Nathan,
Apologies for the delay on my end, it had shown that you deleted the post. Thanks for sharing this, I was also able to find a mesh on my end that was recently generated with lower quality than previous one so I can confirm it’s happening on my end.
I have a similar experience - lower quality with whole missing areas. Example today site: StJohnsOldSodbury. Seems clear that some/many of the 9 contributing scans (iPhone video) have not been included and quality of rest lower than previous. Another separate 3 scan site earlier today also same issues.I note processing time was faster than previously experienced but I’d rather have the wait. Currently not usable at moment but would certainly like to continue use if we can get quality back. David
Glad to see you are able to see the issue on your end as well,
Hopefully this can be resolved soon, as this makes the product much much worse than before.
Hello Nathan,
I reached out to you via a separate email and also closing the loop here that we’ve identified the root cause and are issuing a fix. We estimate it should be out by Friday.
@Todd_Fadel @David_McAll Can you please open separate topics on the community forums so that we can look into your generated assets as well?
I can confirm this has fixed the issue and we are getting much better results again! Thanks.
