Bug reproduction steps: Sometimes when scanning a POI (in my case 40.443746, -79.946328) to improve VPS quality and activate the location, the scan will succeed, and I will upload it and receive the message saying the upload has succeeded, but the scan itself is not available on the Geospatial Browser. This only happens for some scans and not for others. If the scan actually uploaded it will show up in the Geospatial Browser within 30-60 minutes, but sometimes it won’t show up at all, despite the response in the Scaniverse app saying that the upload was successful.
Hello, thank you for reaching out! When you try uploading to the GSB, does the activation counter not increase consistently? Additionally, do you get any error messages, and does this issue exist on any other devices you may have tested on?
Hello! Thanks so much for your response! When I upload to the GSB, if the upload was successful the activation counter will increase within an hour. If it was not, then it will not increase, but I have no way of knowing if it was successfully uploaded and processed because I am not receiving any error messages. This is especially true when scanning in the 8PM-3AM window, I have tried many many times in that window to scan (not in complete darkness, but in a lit outdoor space) and after uploading the scan I never see it show up on the activation counter. So far I have tried on three different iOS devices and see the same behavior. It would be very helpful to me if a scan is going to be rejected for whatever reason and not show up on the activation counter to receive some kind of error message indicating that this is the case, so I don’t sit around waiting and wondering what’s wrong.
Hello @JoshM ,
this issue is closely related to a series of suggestions I created earlier. https://community.wayfarer.nianticlabs.com/t/missing-post-uploading-scan-quality-feedback/64998
In summary, the app nor the web tools does not provide user with informations about scan quality. Essentially, we scan something, send it to the cloud and never get feeback if the scan was even accepted or there were issues with it and it won’t process afterwards.
(since writing that post, at least the GSB now shows how many scans are new after activation)
I sincerely apologize for the extended delay in response.
At this time, we’re aware of numerous reports detailing problems with uploading scans, and I am actively working with our engineering team to get to the bottom of it. In the meantime, to clarify your suggestion, you would like app feedback on if the scan upload succeeded and, if it didn’t, a short explanation as to why. Is that correct?
Thank you for your continued patience and understanding!
Thank you for your patience! Great news! We’ve just released an update to Scaniverse that should resolve the issues you were experiencing. Please update the app via your device’s app store and let us know how it goes. We’d love to hear your feedback.