Include the following details while filing a bug report (edit as applicable):
- Platform category: Scaniverse Web
- Device Model & OS version: Insta360 x3 → exported as mp4 (3.57 GB)
- NSDK or Scaniverse version: -
Bug reproduction steps:
I’m trying to simply upload my 360 videofile, exported from Insta360 Studio as Mp4 (because it’s a X3). However, scaniverse web keeps just showing “Reading file…” without much web traffic happening (I have the web inspector open).
Safari 26.4 on MacOS 26.4.1…
Any other ways to upload a video? 
Hi Jelmer,
I’m sorry to hear you’re having trouble uploading your 360 video. Can you confirm that you’re using the H.264 or H.265 encoding?
Kind regards,
Maverick L.
Can you email this file to us at support@nianticspatial.com so we can review this further?
Best,
Maverick L.
I can’t provide the video due to size and private spaces (offices) but these were the export settings basically in the insta360 studio
Hi Jelmer,
Thank you for sharing that with me. Can you try uploading your file with Google Chrome instead of Safari and check back in with me afterward?
Kind regards,
Maverick L.
Hey I tried in Chrome on MacOS instead of Safari and the upload works there. Typical some Safari bug I suppose 
I’m happy to hear you were able to get it uploaded!
Don’t hesitate to reach out if you need further assistance.
Happy Scanning!
Maverick L.
