- Platform category: Scaniverse App(Android Version)
- Device Model & OS version: Samsung Galaxy S23 Ultra, S22+, S22, Note 20 Ultra, S20 Ultra, etc..
- NSDK or Scaniverse version: Ver. 5.2.6
Bug reproduction steps:
Some Snapdragon(Adreno GPU) Models can’t scanning Mesh and only dot mark are scanned after updated to V5.2.6.
other GPU(Mali GPU/Xclipse) model(such as Pixel 8 Pro, Galaxy Note 10+/S21/S24, Vivo S19 Pro, etc.)'s Mesh scan is working.
Hello,
Thanks for reaching out. Can you share a screenshot of what you’re seeing on your end with the devices that have the buggy scan visualization?
Hello, same issue on my end since this morning, on a Galaxy S23+. (tried everything clean the cache, disinstalled etc)
What I see is mostly red and white stripes, but some splat appears sometimes (approximatly few dozens).
New user so i cannot attach files to my message so here is a link to a screen record while using the app : Bug video
Thank you for your concern!
@Jesus_Hernandez
in Mali GPU (or Xclipse GPU (Galaxy S24 Series and later)) devices can mesh scanning (even splat scanning).
but in Adreno GPU devices, it only see red and white stripes, sometimes splat appears and no recognizing.
Tested on Galaxy S21 5G(Exynos Model and Snapdragon Model) devices.
this issue is same occurred on Scaniverse Android App V5.2.7(190) too.
Thank you for sharing! I’ll send this over to our Scaniverse team to look into it further.
Hello,
I’m updating you to let you know that our engineers have root caused the issue and are working on a fix. As of now the estimated timeline is somewhere around the middle to the end of the month. At this time that’s all the information I can provide. If you don’t have any other questions at this time I will close out this topic, but please do reach back out if after the next couple of Scaniverse updates the issue has not been resolved. You can either reach back out by creating a new Topic in the forums or by reaching out via email at support@nianticspatial.com