Hello,
We’ve recently uncovered a bug that’s affecting Sites that were migrated from the old Lightship Portal to the new Scaniverse Portal.
When using these migrated Sites with Unity’s LocationAR, the Site’s scan would render misaligned from their real world location causing the scan and authored 3D content to overlay incorrectly at an offset.
Our team is aiming to have this resolved in about a week, but all affected Sites will have to be redownloaded. For those using Unity’s ARLocationManager and are interested in a manual workaround, you can follow these steps:
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Download the Zip of the site from your Scaniverse Portal
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Unzip the folder and open the [site_guid]_metadata.json file at the root of the unzipped folder
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Locate the Anchor Payload and DefaultAnchorPayloads and swap their values
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Zip the folder back up (feel free to delete the old Zip folder)
If you have any questions or continue to experience issues, please create a new topic describing the issues that you’r running into.