Stuck after migration "Something went wrong!"

I'm Stuck
1

Include the following details (edit as applicable):

After migrating my account, I got a “Migration successful” message, but I was sent to a page with an error.

I’m unable to use the scaniverse web page, I’ve tried with different browsers and even in incognito mode.

Please help me to continue using scaniverse.

2

Hi Fernando,

Apologies for the delay. I’ll ask our team to look into this. I did just want to confirm if you’re still running into this issue since I’m getting back to you about a week after.

3

Yes, this is still an issue. Going into the default scaniverse.nianticspatial.com website while logged in, results in the screenshot above. Also logging in from a brand new device/browser/incognito results in the same screen.

4

This was immediately after an account migration from lightship.

5

Hi Fernando,

Thank you for your patience. We’ve addressed this on our end, can you try logging in again to see if you’re able to do so now?

6

I can now use the page, but was there no Scans migrated? Do I just upload the Zips from the Scans I was using?

7

Hi Fernando,

Were these scans uploaded into the Geospatial Browser back when lightship.dev was still live?